Support
We’re here to help
Need a hand with Taleframe? The fastest way to reach us is email — we read every message.
Email support
Tell us your device, app version, and what happened. Screenshots help.
tanzeel@innovage.ioCommon questions
How do I manage or cancel my subscription?
Go to Settings → Apple ID → Subscriptions on your device to view, change, or cancel your Taleframe subscription. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Open Taleframe and tap Restore Purchases. Your active subscription will be restored via your Apple ID.
A story video failed to generate — what should I do?
Try again from the same screen. If it keeps failing, email us with your device and app version and we’ll look into it.
Can I use my videos commercially?
Yes — you’re responsible for the content you create and how you publish it. See our Terms of Use.
More resources
Browse our guides for creators, or read our Privacy Policy and Terms of Use.